Where Do I Start with a Return, Refund, or Product Issue?

Whether you ordered the wrong part, received something damaged, or believe a product is not working correctly, we will help direct the issue into the right process.

The Short Answer

Use the Returns & Refunds FAQ for return eligibility, the return window, Checkout+ benefits, damaged shipments, incorrect items, missing items, defective products, exchanges, return shipping, inspections, and refunds.

Start the Right Way

Do not install a product you believe is damaged or incorrect, and do not discard packaging. Defective-product concerns should be discussed with Support before submitting a standard return request.

Starting a Return

Eligible returns are started through the Subimods Return Center. The Return & Refund Policy remains the governing source for eligibility and resolution.