If you believe you have received an item(s) from Subimods that is damaged in any way, please reach out to a member of our support team via email at email@example.com within 7 business days of the delivery date for FedEx, UPS, DHL or USPS shipments and within 24 hours for Pilot Freight and T-Force Freight shipments. Our customer service team will begin the process of starting a claim with the carrier and issuing a replacement in accordance with the shipping carriers policies! Failure to reach out to Subimods within the outlined timeframe will negatively impact our ability to resolve claims of this nature.
Please be sure to take detailed photos of exactly how you received the item(s). Our support team will request photos of the damaged item(s) in question along with the boxes they were received in and any packaging associated with the shipment. Please do not discard any packaging until you speak with a member of our support team! Furthermore do not under any circumstances install or attempt to install an item which you believe to be damaged, installing any damaged items is tantamount to accepting the damaged item as-is and will result in your claim being denied by the shipping carrier.