Subimods Shipping Policy

SECTION 1 - PROCESSING TIME:
At Subimods, we understand that every order is important and often time-sensitive. We use a combination of automated systems and manual workflows to begin processing orders as quickly as possible. While many orders begin processing within minutes, our official processing time for in-stock orders is 1–2 business days.

Our automated systems operate 24 hours a day, 7 days a week, 365 days a year. However, our fulfillment and customer support teams operate Monday through Friday and observe major holidays.

Our processing cutoff for in-stock orders is 3:00 PM Eastern Time. Orders placed after this time will enter the shipping queue on the next business day.

Orders are processed using a First In, First Out (FIFO) method. This means orders are generally processed in the order they are received. We do not offer expedited processing and will not move one order ahead of another, regardless of the shipping service selected.

Please note that expedited shipping does not include expedited processing. The shipping service selected at checkout applies only to carrier transit time after the shipment has been accepted by the carrier. Customers selecting an expedited shipping service should still allow sufficient time for order processing.

Most orders may begin processing outside of our normal business hours. Once processing has begun, cancellation requests remain subject to our Terms of Service.

SECTION 2 - PRODUCT AVAILABILITY AND FULFILLMENT STATUS:
Products displayed on Subimods.com may show different availability or fulfillment designations. These designations are intended to help customers understand whether an item is currently available for purchase and how fulfillment may occur.

In Stock:
Products marked “In Stock” are available for purchase and are expected to ship in accordance with our standard processing time.

In-stock items may be fulfilled from the Subimods warehouse in Bloomfield, Connecticut, or from one of our authorized fulfillment partners. Inventory located at the Subimods warehouse is updated in real time. Inventory information provided by fulfillment partners may be updated in real time or periodically throughout the day.

Although every effort is made to maintain accurate inventory information, timing differences between inventory updates and customer purchases may occasionally result in an item becoming unavailable after an order has been placed. If this occurs, Subimods will contact the customer to discuss the available options.

Ships from Manufacturer:
Products designated as “Ships from Manufacturer” require the involvement of the manufacturer or its authorized distribution network for fulfillment.

Depending on the manufacturer, product, and available fulfillment method, the item may ship directly from the manufacturer, from one of the manufacturer’s authorized partners, or after the item has been received by Subimods for shipment to the customer.

The “Ships from Manufacturer” designation describes the expected fulfillment process and does not, by itself, confirm that the item is currently in stock at the manufacturer. Manufacturer availability, production schedules, inventory allocation, and fulfillment timelines may vary.

Any estimated shipping or availability timeframe shown for these products is provided in good faith based on the information available at that time but is not guaranteed.

Notify Me:
Products displaying a “Notify Me” button are not currently available for purchase through our website.

Subimods may temporarily pause sales of a product for a variety of operational reasons, most commonly inventory availability, manufacturer supply, product transitions, or fulfillment considerations. Customers may subscribe to receive an email notification if the item becomes available for purchase again.

A notification does not reserve inventory, guarantee future availability, or guarantee that the product will return to sale.

Product availability and fulfillment designations are intended to provide the most accurate information available at the time they are displayed. They should not be interpreted as a guarantee of immediate shipment or future availability.

SECTION 3 - SPLIT SHIPMENTS AND MULTIPLE FULFILLMENT LOCATIONS:
Orders containing multiple items may be fulfilled from more than one location, including the Subimods warehouse, an authorized fulfillment partner, a manufacturer, or a manufacturer’s authorized distribution partner.

As a result, an order may be divided into multiple shipments. Items may arrive on different dates, through different carriers, and under separate tracking numbers.

Receiving only part of an order does not necessarily mean that an item is missing. Customers should review all shipment confirmation emails and tracking numbers associated with the order.

Subimods may choose to split an order when doing so improves fulfillment speed, product availability, or operational efficiency. Customers will not be charged additional shipping solely because Subimods elects to divide an order into multiple shipments.

SECTION 4 - DOMESTIC ORDER SHIPPING:
Subimods may offer free shipping on qualifying orders shipped within the contiguous United States. Current promotion thresholds, product exclusions, and eligibility requirements will be displayed on the website or during checkout.

If an order qualifies for free shipping, the order will generally be shipped using a standard ground service selected by Subimods. Certain products may be excluded from free shipping due to manufacturer requirements, dimensions, weight, hazardous-material restrictions, freight requirements, or other unique fulfillment costs.

Customers can review available shipping services and charges by adding items to the cart and proceeding to checkout. All available shipping rates are displayed before the order is submitted.

Subimods reserves the right to change the shipping carrier without prior notice when doing so is necessary or is reasonably expected to improve fulfillment or delivery. When possible, the equivalent service level will be used with the replacement carrier.

For example, if a customer selects a two-business-day service from one carrier and the order is fulfilled from a location using another carrier, Subimods may use the equivalent two-business-day service offered by the alternate carrier.

If the shipping method selected at checkout cannot be used due to the final dimensions, weight, contents, destination, service restrictions, or packaging of the shipment, Subimods may use the next applicable shipping service.

If a paid shipping service is materially downgraded, a Subimods team member will contact the customer using the email address provided with the order. Any applicable refund will be determined based on the difference between the service purchased and the service used.

SECTION 5 - WEEKEND DELIVERY:
Some carriers may make deliveries on Saturdays or Sundays depending on the destination, service area, package type, carrier workload, and other factors.

Unless Saturday delivery is specifically displayed and purchased as a separate service, no shipping method offered by Subimods includes guaranteed Saturday or Sunday delivery.

Weekend delivery decisions are made by the shipping carrier. Customers are not entitled to a refund or compensation solely because a shipment was not delivered during a weekend.

SECTION 6 - EXPEDITED SHIPPING AND CARRIER DELAYS:
Customers may have the option to select expedited services such as UPS Next Day Air®, UPS 2nd Day Air®, UPS 3 Day Select®, or comparable services offered by another carrier.

Expedited shipping affects carrier transit time only and does not shorten order processing time, manufacturer fulfillment time, inventory transfer time, fraud review, or any other pre-shipment requirement.

Unexpected delays may occur due to weather, service disruptions, customs processing, mechanical failures, operational issues, labor disruptions, holidays, carrier capacity, incorrect address information, or other circumstances outside of Subimods’ control.

If an expedited shipment is delivered later than the carrier’s applicable service commitment, please contact our support team at support@subimods.com.

Subimods will review the shipment timeline beginning when the carrier first accepts possession of the package. If the shipment may qualify for a carrier refund, Subimods may submit a refund request to the carrier on the customer’s behalf.

All refund requests remain subject to the carrier’s terms, exclusions, suspension of service guarantees, and final approval. Subimods cannot guarantee that a carrier will approve a refund.

Carrier terms may be reviewed at the following locations:

SECTION 7 - TRACKING INFORMATION:
Customers will generally receive tracking information by email when a shipment has been prepared.

A status such as “Label Created,” “Shipment Information Sent,” or similar wording means that shipping information has been transmitted to the carrier. It does not necessarily mean that the carrier has physically accepted or scanned the package.

Tracking information may not update immediately. Some carriers do not perform an acceptance scan until the package reaches a regional sorting facility or another point within the carrier’s network.

Once a package has been tendered to the carrier, the carrier’s tracking system becomes the primary source of shipment-status information. Tracking scans, estimated delivery dates, and delivery windows are controlled by the carrier and may change during transit.

SECTION 8 - INTERNATIONAL ORDER SHIPPING:
Subimods currently services international customers in Canada using available services from UPS, FedEx, DHL, USPS, or another applicable carrier.

Customers may estimate shipping costs by adding the desired items to the cart and proceeding to checkout. Available shipping methods and charges will be displayed before the order is submitted.

International shipping rates shown at checkout do not necessarily include customs duties, import taxes, brokerage fees, disbursement fees, or other charges assessed by the destination country, local government, or carrier.

Subimods will not lower, falsify, or devalue the declared value of a shipment. All international shipments will be declared at the legally required value based on the transaction.

If the selected international shipping service cannot be used due to package dimensions, weight, contents, destination restrictions, carrier rules, or other fulfillment limitations, Subimods may use the next applicable service.

International transit times are estimates and may be affected by customs inspection, import processing, carrier delays, government action, weather, holidays, or other circumstances outside of Subimods’ control.

SECTION 9 - APO AND PO BOX SHIPPING:
Subimods may be unable to quote certain APO, FPO, DPO, or PO Box shipments automatically through the website.

Customers wishing to ship to an APO, FPO, DPO, or PO Box should contact our Customer Service Department before placing the order by emailing support@subimods.com or calling 860-291-0015.

Some products, carriers, and shipping services cannot be delivered to APO, FPO, DPO, or PO Box addresses.

Orders submitted with an address that is incompatible with the selected carrier or product may experience delays, require an address correction, or be canceled if a valid delivery method cannot be arranged.

SECTION 10 - INTERNATIONAL CUSTOMS, DUTIES, TAXES, AND BROKERAGE FEES:
Orders shipped outside of the United States may be subject to import taxes, customs duties, brokerage charges, disbursement fees, and other charges imposed by the destination country or shipping carrier.

These charges are generally assessed once the shipment reaches the destination country and are the responsibility of the recipient unless Subimods expressly states otherwise.

Subimods does not control these charges and cannot predict their amount. Customs policies and import requirements vary by country. Customers should contact the appropriate customs authority for additional information before placing an order.

Customs clearance procedures may cause delays beyond the original delivery estimate.

SECTION 11 - DOMESTIC CUSTOMS, DUTIES, AND TAXES:
When an order is shipped from an overseas fulfillment location, including but not limited to China, Taiwan, or Japan, to a destination within the United States, Subimods intends for the shipment to be sent under Delivered Duty Paid (DDP) terms.

Under DDP terms, applicable import duties, taxes, and customs charges are paid by Subimods before delivery. Customers should not receive a separate invoice from the carrier for these charges.

If a carrier invoices or collects import duties or taxes from a customer for a qualifying domestic DDP shipment, Subimods will reimburse the verified amount paid.

To request reimbursement, please provide:

Your Subimods order number.
Proof of payment, such as a carrier receipt, invoice, or payment confirmation.

Please send the required information to support@subimods.com. Subimods will review the documentation and issue reimbursement when the charge is verified as covered under this section.

SECTION 12 - PAYMENT VERIFICATION AND FRAUD PROTECTION:
Subimods takes reasonable steps to verify the validity of online orders and protect customers and the company from unauthorized transactions.

Verification may include review of billing information, Address Verification System results, payment method, payment attempts, IP address information, geographic information, order activity, and 3D Secure validation when requested by the issuing bank.

Additional information about the information we collect and how it is used is available in our Privacy Policy.

If an order is selected for verification, Subimods may contact the billing customer and request additional documentation or confirmation before fulfillment.

Orders selected for fraud review are removed from the standard processing queue until verification is successfully completed. Standard processing timelines are suspended during this review.

If Subimods cannot reach the billing contact, verify the information provided, or reasonably confirm the legitimacy of the transaction, Subimods reserves the right to cancel the order.

Customers should ensure that billing and address information is entered exactly as it appears on file with the issuing bank.

SECTION 13 - REFUSED OR UNDELIVERABLE ORDERS:
Orders refused by the recipient or deemed undeliverable by the carrier will be processed in accordance with our standard return requirements after the shipment is received by Subimods or the applicable fulfillment partner.

Original shipping charges, return shipping charges, return-to-sender fees, address-correction fees, storage fees, brokerage charges, duties, taxes, customs charges, and other carrier-assessed costs may be deducted from the customer’s refund.

International orders that are refused or deemed undeliverable may incur additional duties, taxes, brokerage charges, or customs fees during the return shipment. These costs may also be deducted from the refund.

Customers who wish to return an item should accept delivery and then begin a return through our Return and Refund Policy.

Refusing delivery may cause delays, loss, damage, customs complications, or abandonment of the shipment. Subimods is not responsible for loss, damage, or delay resulting from a customer’s refusal of delivery.

SECTION 14 - SHIPPING ADDRESS ACCURACY AND ADDRESS CHANGES:
Customers are responsible for entering a complete and accurate shipping address during checkout.

If a customer submits an incorrect, incomplete, or outdated address and the order is shipped using that information, the customer is responsible for any address-correction fee, redirection fee, return-to-sender charge, additional shipping cost, or other fee assessed by the carrier.

If an address error is discovered after the order has shipped, please contact support@subimods.com immediately.

Address-change and shipment-intercept requests are requests only and cannot be guaranteed. Carriers may decline the request, fail to complete it, or restrict changes based on the shipment’s service, location, or status.

If the carrier delivers the order to the address submitted by the customer during checkout, Subimods is not obligated to provide a replacement, refund, or other compensation because the address was entered incorrectly.

For fraud-prevention purposes, Subimods may be unable to change the shipping address on certain orders after payment has been authorized.

SECTION 15 - LOST PACKAGES AND CLAIM DEADLINES:
Customers should contact Subimods immediately if they believe a shipment has been lost, has not arrived, or was marked delivered but cannot be located.

Shipping carriers impose strict deadlines for opening package investigations and loss claims. Prompt reporting gives Subimods and the carrier the best opportunity to locate the package or determine whether the shipment qualifies for a claim.

Subimods cannot process a claim relating to a shipment marked as delivered if more than 90 calendar days have passed since the carrier-recorded delivery date.

Subimods is not responsible for issuing a refund or replacement when the customer fails to report the issue within 90 calendar days of the delivery date.

All lost-package claims are subject to carrier investigation, documentation requirements, delivery scans, proof-of-delivery information, and final carrier findings.

Submission of a claim does not guarantee a refund or replacement. Subimods will determine the appropriate resolution based on the circumstances, available evidence, carrier findings, and applicable law.

SECTION 16 - DELIVERY DELAYS AND EVENTS OUTSIDE OUR CONTROL:
Estimated processing, fulfillment, shipping, and delivery dates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Subimods is not responsible for delays caused by events outside of our reasonable control, including but not limited to severe weather, natural disasters, carrier disruptions, customs delays, government action, labor disputes, transportation interruptions, mechanical failures, manufacturer delays, supply interruptions, public emergencies, or acts of God.

Subimods will make reasonable efforts to assist customers and communicate available information when significant delays occur.

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