Subimods Return Policy

SECTION 1 - RETURN AND REFUND DETAILS:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, item(s) must be unused, uninstalled, and in resellable condition. Item(s) must also be returned in their original packaging or equivalent protective packaging, with all tags, literature, hardware, accessories, and components included.

All returns must be reviewed and approved by Subimods before being shipped back. Items returned without prior authorization may be refused and returned to the customer.

Approved returns remain subject to the requirements, exclusions, and conditions outlined throughout this policy.

SECTION 2 - COVERED RETURN (Checkout+) BENEFIT:
Customers may be offered the opportunity to purchase a covered return benefit during checkout called Checkout+. When this benefit is included with an order, eligible item(s) from that order may be returned without return shipping costs or a restocking fee, provided all requirements of this policy are met.

Whether or not the covered return benefit was purchased, all return requests must comply with this Return and Refund Policy, including all eligibility requirements, deadlines, product-condition standards, exclusions, and return procedures.

The covered return benefit applies only to item(s) that qualify for return under this policy. It does not make an otherwise non-returnable item eligible for return and does not override any exclusions, reporting deadlines, product condition requirements, manufacturer warranty procedures, or other terms contained within this policy.

Customers who do not purchase the covered return benefit may still request a return for eligible item(s). However, the customer will be responsible for the cost and safe transportation of the return. The customer may purchase a return shipping label through Subimods, when available, or arrange return shipping through a carrier of their choice.

The covered return benefit applies only to the order with which it was purchased and may not be transferred to another order, added after purchase, or applied retroactively.

SECTION 3 - HOW TO BEGIN A RETURN:
To begin a return, visit our Return Center. Enter your order number and the email address associated with your order, follow the instructions, and select the item(s) you would like to return.

Once your request has been reviewed and approved, you will receive a confirmation email containing return instructions and applicable shipping guidelines.

Items sent back to Subimods without first submitting and receiving approval for a return request will not be accepted.

Subimods may request additional information, photographs, documentation, or clarification before approving a return. Customers are responsible for providing the requested information so that the return can be properly reviewed and processed.

SECTION 4 - RETURN SHIPPING RESPONSIBILITY:
Unless the covered return benefit was purchased or Subimods determines that the return resulted from an error by Subimods, the customer is responsible for all costs associated with returning the item(s) to our facility.

Customer-paid return reasons include, but are not limited to:

• I no longer need this item.
• I ordered the incorrect item.
• This item does not suit my needs.
• This item arrived later than expected.
• I changed my mind about the purchase.

For these return reasons, customers who did not purchase the covered return benefit will be responsible for return shipping charges, duties, taxes, carrier fees, and any costs resulting from loss or damage during return transit.

If the return is related to an incorrect item being shipped, damage during transit, loss by the carrier, or a material difference between the item received and the product description, Subimods will review the request and determine the appropriate resolution. Depending on the circumstances, Subimods may provide a prepaid return label, issue a replacement, provide a refund, or request that the customer dispose of or field-destroy the item in accordance with applicable laws and instructions provided by Subimods.

Returns submitted using the reason “Other” will be reviewed on a case-by-case basis. Subimods may contact the customer for additional details and will determine which return category and requirements apply.

SECTION 5 - ITEM(S) RECEIVED INCORRECTLY:
If you receive a shipment from Subimods and believe the item(s) delivered are not what you ordered, please contact our support team at support@subimods.com within 7 business days of the delivery date.

Please take detailed photographs showing exactly how the item(s) were received. Our support team may request photographs of:

• The item(s) believed to be incorrect.
• Product labels, part numbers, and identifying markings.
• The exterior shipping box or boxes.
• Shipping labels.
• Interior packaging and protective materials.

Do not discard any packaging until you have spoken with a member of our support team and the matter has been resolved.

Do not install or attempt to install an item that you believe was delivered incorrectly. Installing, modifying, or attempting to install the item may be considered acceptance of the delivered product and may prevent Subimods from accepting the item for return.

If Subimods confirms that an incorrect item was shipped, Subimods will provide instructions and, when applicable, a prepaid return shipping label. The customer is responsible for making the incorrectly received item available for return.

SECTION 6 - DEFECTIVE OR FAULTY ITEM(S):
If you believe an item purchased from Subimods is defective or is not operating properly, please contact our support team at support@subimods.com within 30 business days of the delivery date.

Many technical or installation-related concerns can be resolved through troubleshooting. Our support team may request photographs, videos, diagnostic information, installation details, or other documentation necessary to evaluate the issue.

Please do not submit a return request for an item believed to be defective without first speaking with our support team. Defective products may be subject to the applicable manufacturer’s warranty, inspection, troubleshooting, repair, or replacement process.

If further investigation is required, Subimods may contact the manufacturer on the customer’s behalf and assist with opening a warranty or return merchandise authorization request. Any resolution, including repair, replacement, return, or refund, will be handled in accordance with the applicable manufacturer’s policies.

The customer must retain possession of the product, packaging, components, and accessories throughout the support and warranty process unless instructed otherwise in writing by Subimods.

Products that have been improperly installed, modified, misused, damaged after delivery, or used outside of their intended application may not qualify for return or warranty coverage.

SECTION 7 - DAMAGES AND SHIPPING ISSUES:
If you believe an item received from Subimods was damaged during shipping, please contact our support team at support@subimods.com within the following timeframes:

• Within 7 business days of delivery for FedEx, UPS, DHL, or USPS shipments.
• Within 24 hours of delivery for Pilot Freight or T-Force Freight shipments.

Failure to contact Subimods within the applicable timeframe may negatively affect or prevent our ability to submit and resolve a claim with the shipping carrier.

Please take detailed photographs showing exactly how the shipment and item(s) were received. Our support team may request photographs of:

• The damaged item(s).
• The exterior shipping box, crate, or pallet.
• Shipping labels and freight documentation.
• Interior packaging and protective materials.
• All visible areas of damage.

Do not discard any packaging until you have spoken with a member of our support team and the claim has been resolved.

Do not install or attempt to install an item that you believe was damaged during shipping. Installation, modification, or attempted installation may be considered acceptance of the item in its delivered condition and may cause the shipping carrier to deny the claim.

Subimods will review the information provided, submit a carrier claim when applicable, and determine the appropriate resolution under the carrier’s policies. Resolutions may include replacement, repair, return, refund, or another remedy determined appropriate by Subimods.

SECTION 8 - EXCEPTIONS AND NON-RETURNABLE ITEMS:
The following items are not eligible for return:

• Gift cards.
• Clearance, closeout, final sale, or liquidation items.
• Items identified as special order, custom order, or made to order.
• Items that have been used, installed, modified, altered, assembled, or where installation was attempted.
• Items that are missing their original packaging or equivalent protective packaging.
• Items missing tags, literature, hardware, accessories, or components.
• Items that have been discontinued by the manufacturer.
• Items damaged after delivery due to improper handling, storage, installation, modification, or use.
• Hazardous materials, flammable liquids, gases, or other products that cannot legally or safely be returned through standard shipping methods.

The covered return benefit does not apply to non-returnable items.

Please contact our support team before submitting a return request if you are unsure whether a specific item is eligible for return.

SECTION 9 - EXCHANGES:
Subimods does not process direct exchanges.

If you purchased the incorrect item or would like a different product, you must submit a return request for the original item. Once the return is approved and processed, you may choose to receive the approved refund as store credit or return it to the original payment method, as applicable.

A replacement order must be placed separately. Product availability and pricing are not guaranteed while a return is being processed.

SECTION 10 - REFUNDS:
Once your return is received and inspected, Subimods will send an automated email confirming whether the refund has been approved, partially approved, or denied.

Approved refunds are generally processed by Subimods within 5 to 7 business days after the inspection and approval of the returned item(s). Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

For returns resulting from a change of mind, ordering the incorrect item, no longer needing the item, the item not suiting the customer, or the item arriving later than expected, the refund will generally be limited to the approved net product total.

Original shipping charges, expedited shipping charges, duties, taxes, and other order-related fees are non-refundable unless Subimods determines that the refund resulted from an error by Subimods or another circumstance for which Subimods accepts responsibility.

Customers who purchased the covered return benefit will not be charged for the prepaid return shipping label provided through the approved return process and will not have a restocking fee deducted from the approved refund.

Customers who did not purchase the covered return benefit remain responsible for applicable return shipping costs. When a return label is purchased through or provided by Subimods at the customer’s expense, the cost of that label may be deducted from the refund.

Refunds related to incorrect, damaged, lost, defective, or materially misrepresented items will be evaluated based on the circumstances of the request, carrier requirements, manufacturer policies, and the findings of Subimods.

Subimods reserves the right to reduce or deny a refund if the returned item does not meet the requirements of this policy, is damaged during return transit, contains missing components, shows evidence of use or installation, or differs from the condition represented in the return request.

SECTION 11 - RETURN PACKAGING AND TRANSIT REQUIREMENTS:
Customers are responsible for securely packaging all return shipments and ensuring that the item is adequately protected during transit.

Subimods LLC is not responsible for loss, theft, damage, weather events, carrier handling, or other events occurring during the return shipment unless the shipment was made using a prepaid return label provided by Subimods.

When arranging their own return shipment, customers should use a trackable shipping service and purchase insurance for the full value of the item. For high-value shipments, Subimods also recommends requiring a signature at delivery.

The customer is responsible for retaining the tracking information and proof of shipment until the return has been received and fully processed.

Using a prepaid label provided by Subimods does not excuse the customer from properly packaging the returned item. Damage caused by insufficient or improper return packaging may result in a reduced or denied refund.

SECTION 12 - THIRD-PARTY CHARGES, INSTALLATION COSTS, AND LABOR EXPENSES:
Subimods LLC is not responsible for charges or expenses incurred in connection with the installation, removal, use, diagnosis, repair, or replacement of an item purchased from or provided by Subimods.

This includes, but is not limited to:

• Labor expenses.
• Installation or removal costs.
• Towing or transportation expenses.
• Storage charges.
• Diagnostic or service fees.
• Vehicle downtime.
• Rental vehicle expenses.
• Damage to vehicles, property, or other components.
• Third-party warranty charges or related expenses.

Customers are responsible for confirming product compatibility, application, and installation requirements before installation. Professional installation is recommended where appropriate.

SECTION 13 - RETURN ABUSE AND POLICY ENFORCEMENT:
Subimods reserves the right to deny a return, reduce a refund, revoke covered return benefits, or restrict future returns when there is evidence of fraud, misrepresentation, policy abuse, excessive return activity, product substitution, missing merchandise, intentional damage, or misuse of the return process.

Subimods also reserves the right to make the final determination regarding return eligibility, product condition, refund amount, shipping responsibility, and the appropriate resolution of a return request, subject to applicable law.

SECTION 14 - EUROPEAN UNION 14-DAY COOLING-OFF PERIOD:
Notwithstanding the terms above, merchandise shipped into the European Union may be subject to a statutory right to cancel or return the order within 14 days without providing a reason.

Returned item(s) must be in the same condition in which they were received, unused and uninstalled, with all tags, literature, accessories, components, and original packaging included. The customer must also provide a receipt or other proof of purchase.

Nothing in this policy is intended to limit any non-waivable consumer rights provided under applicable law.