Subimods Order Cancellation Policy

ORDER CANCELLATION POLICY
At Subimods, we understand that plans can change. If you need to cancel an order, we encourage you to contact our Customer Support team as soon as possible by emailing support@subimods.com.

Our team will make every reasonable effort to cancel your order before it has been shipped. While many cancellation requests are successfully completed, we cannot guarantee that every request can be accommodated due to the speed at which orders are processed and fulfilled.

Orders may begin processing shortly after they are placed, including outside of normal business hours. Once an order has entered fulfillment, been prepared for shipment, transferred to a fulfillment partner or manufacturer, or shipped, it may no longer be possible to cancel the order.

If your cancellation request cannot be completed before shipment, Subimods will work with you to identify the most appropriate resolution. Depending on the circumstances, this may include returning the item in accordance with our Return and Refund Policy.

For products fulfilled through a manufacturer or other third-party fulfillment partner, there may be circumstances outside of the customer's control where a cancellation request cannot be honored because the shipment has already entered the manufacturer's or fulfillment partner's processing workflow. In these situations, Subimods will work with the customer and the applicable fulfillment provider to facilitate a return whenever reasonably possible and in accordance with our Return and Refund Policy.

Approved cancellations will receive a refund to the original payment method. If a cancellation cannot be completed before shipment, any refund will be subject to the applicable terms, eligibility requirements, exclusions, and procedures outlined in our Return and Refund Policy.

Our goal is always to resolve cancellation requests in the manner that is fairest and most reasonable for both the customer and Subimods.