Why Can’t Every Order Be Canceled?

It can be frustrating to hear that an order cannot be stopped, especially when the request was submitted soon after checkout. The reason is usually the speed of fulfillment rather than an unwillingness to help.

The Short Answer

Orders may begin processing shortly after they are placed, including outside normal business hours. Once fulfillment work has started, the shipment may no longer be within our ability to stop.

Stages That Can Limit Cancellation

• The order has been picked or packed.
• A shipping label or outbound shipment has been prepared.
• The order has been transferred to a manufacturer or fulfillment partner.
• The package has been handed to the carrier.

What We Will Do

We’ll still review the order and make every reasonable effort to help. If cancellation is no longer possible, we’ll explain the best available next step under the Return and Refund Policy.