Can Manufacturer-Direct Items Be Canceled?

Manufacturer-direct products often begin moving through a separate fulfillment system, which can make cancellation more time-sensitive.

The Short Answer

Sometimes, but cancellation is not guaranteed. A manufacturer or fulfillment partner may already have the order in its workflow even if the customer-facing status has not changed.

What We Will Do

Subimods will work with the applicable provider whenever reasonably possible to stop the shipment or identify another solution.

If the Provider Cannot Stop It

The order may need to be delivered and returned. Any return is subject to the eligibility requirements, exclusions, procedures, and other terms in the Return and Refund Policy.

What to Do Now

Email support@subimods.com immediately with the order number and item you want canceled.