Do I Have to Pay for Return Shipping?

The answer depends on why the item is being returned and whether Checkout+ was purchased with the order.

The Short Answer

For customer-choice returns, the customer is generally responsible for return shipping unless Checkout+ Returns applies. When Subimods confirms an error or accepts responsibility for the issue, we will determine the appropriate resolution.

Common Customer-Paid Reasons

• The item is no longer needed.
• The wrong item was ordered.
• The product does not suit the customer’s needs.
• The item arrived later than expected.
• The customer changed their mind.

Your Shipping Options

When available, you may purchase a return label through Subimods or arrange a trackable and insured shipment through a carrier of your choice.

Need an Order-Specific Answer?

Submit the request through the Return Center. The Return and Refund Policy contains the complete terms.