I Received the Wrong Item—What Should I Do?

We know how frustrating it is to open a shipment and find something different from what you ordered. Please stop before installation so we can help properly.

The Short Answer

Email support@subimods.com within 7 business days of delivery and keep the item uninstalled.

Photos We May Need

• The item believed to be incorrect.
• Product labels, part numbers, and identifying markings.
• The exterior shipping box and shipping label.
• Interior packaging and protective materials.

Keep Everything

Do not discard any packaging and do not install or modify the item. Installation may be treated as acceptance and may prevent the item from being returned.

What Happens Next

If we confirm that the wrong product was shipped, we will provide instructions and, when applicable, a prepaid return label. Complete terms are in the Return and Refund Policy.