My Order Arrived Damaged—What Should I Do?

Shipping damage needs quick documentation, but we will help you through the claim process.

The Short Answer

Contact support@subimods.com immediately, keep the item uninstalled, and save all packaging.

Reporting Deadlines

• FedEx, UPS, DHL, or USPS: within 7 business days of delivery.
• Pilot Freight or T-Force Freight: within 24 hours of delivery.

Documentation We May Need

Take clear photos of the damaged product, every visible area of damage, the shipping box, crate, or pallet, shipping labels, freight paperwork, and all interior packaging.

What Happens Next

We will review the information, submit a carrier claim when applicable, and determine the appropriate resolution under the carrier’s rules. The Return and Refund Policy contains the complete terms.