I Think My Part Is Defective—What Should I Do?

A product that does not seem to work correctly may need troubleshooting or a manufacturer warranty review rather than a standard return.

The Short Answer

Contact support@subimods.com within 30 business days of delivery before submitting a return request.

Information We May Request

• Photos or video of the issue.
• Diagnostic information or error codes.
• Installation details and vehicle information.
• Part numbers, serial numbers, and packaging.

Possible Next Steps

We may help troubleshoot the concern, contact the manufacturer, or assist with a warranty or return authorization. The manufacturer’s policies may control whether the resolution is repair, replacement, return, or refund.

Keep the Product

Retain the item, packaging, components, and accessories until Subimods provides written instructions. Complete terms are in the Return and Refund Policy.