What Happens If My Expedited Shipment Is Delayed?

When you pay for a faster service, it is reasonable to expect the carrier to meet the service level. We will help review what happened.

The Short Answer

Contact Subimods if you believe a paid expedited service missed an eligible carrier delivery commitment. We will review the tracking, service selected, and carrier rules.

Why Express Shipments Can Still Be Delayed

Weather, service disruptions, mechanical issues, operational conditions, holidays, address problems, customs, and other events outside Subimods’ control may affect delivery. Carriers may suspend or exclude guarantees in some circumstances.

What We Can Do

If the shipment qualifies under the carrier’s rules, Subimods may submit or assist with a service review. Any credit or refund is subject to the carrier’s determination and the terms that applied to the shipment.

What We Need From You

Email support@subimods.com with the order number and the delivery concern as soon as possible. Carrier review windows may be limited.

The Shipping Policy contains the full terms and limitations.