Package Marked Delivered but Missing

We know how frustrating it is to see “delivered” when the package is nowhere in sight. Acting quickly gives us the best chance to help.

Check These Places First

• Front, side, rear, garage, porch, lobby, mailroom, parcel locker, or other safe locations.
• Household members, building staff, and nearby neighbors.
• The carrier’s tracking details, delivery photo, or location note.

Then Contact Us

Email support@subimods.com with the order number, tracking number, and confirmation that the package is still missing. We will review the shipment and the carrier’s available investigation or claim process.

Important Deadline

Carrier investigations and claims have strict time limits. Subimods cannot process a delivered-package claim submitted more than 90 calendar days after the carrier-recorded delivery date.

What Resolution May Look Like

The available outcome depends on the carrier’s findings, shipment protection, delivery evidence, and the applicable policy. We will explain what documentation is needed and keep the process moving.

Review the Shipping Policy for complete lost-package terms.